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General conditions & information - Luftexpressen AB

Company information

This website is operated by:
Luftexpressen AB
Torbornavägen 12, 253 68 Helsingborg
Organisationsnummer: 559155–6948
Phone: 042-300 96 60
E-mail: info@luftexpressen.se

1. order

Orders can be placed in the following ways:

  • Directly via our website

  • By telephone

  • Via e-mail

By placing an order, you accept our general terms and conditions.
We reserve the right to modify, refuse or cancel an order if incorrect information has been provided, if the product is out of stock or in case of suspicion of irregularities.

2. payment and prices

  • All prices on the website are net prices excluding VAT, unless otherwise stated.

  • We reserve the right for printing errors, price changes and possible inaccuracies in product information.

  • The total price including VAT, shipping and any fees is always displayed at checkout before the order is confirmed.

Payment methods

  • We only sell to companies with a valid organization number.

  • Payment is made against invoice with a due date of 20 days, unless otherwise agreed.

  • In the event of late payment, a reminder fee of SEK 60 and default interest of 8% per month will be added.

  • Invoice fee: SEK 22 excl. VAT per order.

Refunds

  • In the event of a refund, we will contact you by e-mail.

  • Within Sweden, bankgiro/plusgiro or account number is used.

  • For international payments we use IBAN/SWIFT.

3. delivery & transportation

  • Deliveries are made with DHL. Standard shipping is SEK 395, unless otherwise agreed.

  • Free shipping for orders over 7 000 SEK.

  • Goods over 2 meters or containing Bigfoot systems: shipping 495 SEK.

  • For deliveries to private individuals, SEK 175 is added to the shipping fee.

  • For delivery with notification, SEK 150 will be added to the shipping fee.

International deliveries

  • Denmark: Free shipping for orders over 10 000 DKK, otherwise 350 DKK.

  • Norway: Free shipping for orders over 10 000 NOK, otherwise 395 NOK.

  • Finland: Free shipping for orders over 1 000 EUR, otherwise 45 EUR.

Delivery time

  • Orders placed before 13.00 are shipped the same day.

  • If delivery cannot be made (e.g. the recipient is not at home), the goods are delivered to the nearest DHL terminal.
    In case of return to us, the customer will be charged for the actual cost.

  • Any delays will be notified by e-mail or telephone. You always have the right to cancel the purchase in case of delay.

  • For larger orders, the delivery can be divided into several shipments.

Damage in transit

  • Visible damage: note this on the shipping note and contact us immediately.

  • Hidden damage: Report within 7 days of receipt. Do not use the product if it is damaged.

Inspection on receipt

  • Ensure that the pallet's protective film is unbroken and that the number of packages is correct.

  • Any discrepancies must be reported within 48 hours.

  • For authorized deliveries, the goods are considered delivered when they are placed at the specified address.

4. returns

  • Returns are at the customer's expense, except for defective products or picking errors.

  • Returns must be sent by letter or parcel - not by cash on delivery.

  • When replacing a product, we are responsible for the shipping of the new item.

Return address:
Luftexpressen AB
Torbornavägen 12
253 68 Helsingborg, Sweden

5. complaints

  • In the event of a fault or defect, contact us with a description and pictures of the product in question.

  • In the event of an approved complaint, we will pay the return shipping.

  • We will primarily replace the defective product with a new product, unless otherwise agreed.

6. privacy policy

When you place an order, we collect personal data in order to process and deliver your order.
Under the GDPR, you have the right to request information about what data we store, as well as request correction or deletion.

We collect the following data:

  • Contact information: company name, organization number, addresses, phone number, email and name of the orderer

  • Payment information

  • Login details (when registering on the website)

How the data is collected:

  • When you place an order via web, phone or email

  • When you contact us for information or a quote

  • In some cases from third parties, such as public records or organizational databases

Your data is processed in accordance with the applicable legislation and is only used to fulfill our contracts and improve our services.

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